Our 100% SATISFACTION GUARANTEED POLICY

  We keep this very Simple

• 7 DAYS TO RETURN OUR PRODUCT IF YOU ARE NOT SATISFIED.

• WE WILL EXCHANGE GIFTED ITEMS FOR ANOTHER MORE DESIRED ITEM, (SHIPPING CHARGES MAY APPLY) OR IF THE ITEM IS NOT WANTED, WE WILL REFUND THE ORIGINAL PURCHASER, LESS SHIPPING CHARGES.

• ALL ITEMS HAVE A 12 MONTH FULL REPLACEMENT GUARANTEE, DUE TO FAULTY MATERIALS OR WORKMANSHIP.

• IF AN ITEM IS FOUND TO BE DEFECTIVE WITHIN THE 12 MONTH GUARANTEE PERIOD, RETURN THE ITEM AS SOON AS POSSIBLE. WHEN WE RECEIVE THE ITEM, YOU WILL BE OFFERED A FULL REFUND  OR REPLACEMENT. THIS ALSO APPLIES TO ITEMS PURCHASED AND GIVEN AS A GIFT.YOU WILL NEED TO PROVIDE A PURCHASE DATE.

• Note: Items that have been designed, custom made and approved by the customer, also stock items that have been re sized or altered to a customers requirements are NOT returnable, unless a defect attributable to faulty workmanship or materials  is evident.

• ITEMS THAT HAVE BEEN RE SIZED, ADJUSTED OR MODIFIED BY ANYONE OTHER THAN PACIFIC TREASURES, ARE NOT COVERED BY THE GUARANTEE.

• WHAT IS CONSIDERED TO BE "FEAR WEAR AND TEAR"IS NOT COVERED BY THIS GUARANTEE.

• FOR INTERNATIONAL CUSTOMERS, AN EMAIL CONTACT WITHIN THE 7 DAY PERIOD WILL BE SUFFICIENT,WITH THE PRODUCT RETURNED TO US AS SOON AS POSSIBLE.

• DAMAGED IN TRANSIT GOODS: IF YOU RECEIVE DAMAGED GOODS , PLEASE RETAIN PACKAGING AND CONTACT US AS SOON AS POSSIBLE, WE WILL ARRANGE REDELIVERY AND REPLACEMENT OF PRODUCT TO YOU.