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icon freedeliv FREE NZ DELIVERY 
FOR ORDERS OVER $100
icon wrap FREE GIFT WRAP AVAILABLE

Our Guarantee

Our 100% SATISFACTION GUARANTEED POLICY

We keep this very Simple

 
  • 7 DAYS TO RETURN OUR PRODUCT IF YOU ARE NOT SATISFIED.
  • WE WILL EXCHANGE GIFTED ITEMS FOR ANOTHER MORE DESIRED ITEM, (SHIPPING CHARGES MAY APPLY) OR IF THE ITEM IS NOT WANTED, WE WILL REFUND THE ORIGINAL PURCHASER, LESS SHIPPING CHARGES.
  • ALL ITEMS HAVE A 24 MONTH FULL REPLACEMENT GUARANTEE, DUE TO FAULTY MATERIALS OR WORKMANSHIP.
  • IF AN ITEM IS FOUND TO BE DEFECTIVE WITHIN THE 24 MONTH GUARANTEE PERIOD, RETURN THE ITEM AS SOON AS POSSIBLE. WHEN WE RECEIVE THE ITEM, YOU WILL BE OFFERED A FULL REFUND  OR REPLACEMENT. THIS ALSO APPLIES TO ITEMS PURCHASED AND GIVEN AS A GIFT.YOU WILL NEED TO PROVIDE A PURCHASE DATE.
  • Note: Items that have been designed, custom made and approved by the customer, also stock items that have been re sized or altered to a customers requirements are NOT returnable, unless a defect attributable to faulty workmanship or materials  is evident.
  • ITEMS THAT HAVE BEEN RE SIZED, ADJUSTED OR MODIFIED BY ANYONE OTHER THAN PACIFIC TREASURES, ARE NOT COVERED BY THE GUARANTEE.
  • WHAT IS CONSIDERED TO BE "FEAR WEAR AND TEAR"IS NOT COVERED BY THIS GUARANTEE.
  • FOR INTERNATIONAL CUSTOMERS, AN EMAIL CONTACT WITHIN THE 7 DAY PERIOD WILL BE SUFFICIENT,WITH THE PRODUCT RETURNED TO US AS SOON AS POSSIBLE.
  • DAMAGED IN TRANSIT GOODS: IF YOU RECEIVE DAMAGED GOODS , PLEASE RETAIN PACKAGING AND CONTACT US AS SOON AS POSSIBLE, WE WILL ARRANGE REDELIVERY AND REPLACEMENT OF PRODUCT TO YOU.