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icon freedeliv FREE NZ DELIVERY 
FOR ORDERS OVER $100
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Delivery

Post and shipping information.

 

Posting within New Zealand

  • All items are sent "Courier Post Signature required", delivery will take 1-2 days depending on the destination. Rural Delivery may take longer(we do not charge extra for Rural Delivery).

  • Items purchased over $100.00 postage is FREE  within New Zealand.

  • AS WE KEEP STOCK OF MOST PENDANT AND EARRING DESIGNS, GENERALLY DISPATCH WILL BE WITHIN TWO-FIVE DAYS OF RECEIVING YOUR ORDER.

    ENGAGEMENT AND WEDDING RINGS ARE CUSTOM MADE TO ORDER, ALLOW A MINIMUM OF TWO WEEKS FOR THEIR MAKE UP, PLUS DELIVERY TIME.

    IF YOU REQUIRE A PRIORITY S.A.P. DELIVERY, PLEASE ADVISE AT THE TIME YOU ORDER.

 


Posting International

Shipping options,

Express Courier, and Economy Courier

give you a fast, trackable courier service.

International Air gives a reliable service, takes  a little longer, but is not trackable.

Items will be sent to a physical address (no box numbers please)

The chart below gives you an indication of delivery destination and delivery days required.
Once you have selected your item, added it to the "Shopping Basket" you can select under the "Delivery Costs", the destination "Country" then one of the "Post delivery options" which will give you the Post charges that will be added to your purchase.

Note; All are trackable, exept the "International Air" option.

 

Delivery Too

Country or Region

Express Courier

*Trackable*

Delivery in Days

Economy Courier

*Trackable*

Delivery in Days

International Air

*Not Trackable*

Delivery in Days

Australia

1-3

2-3

3-6

South Pacific

2-5

unavailable

6-10

North America

East Asia

2-4

4-6

6-10

Uk and Europe

2-4

5-7

6-10

Rest of the world

2-5

unavailable

6-10

 


Insurance;

All items sent from Pacific Treasures are covered until delivery is made, if an item purchased has to be returned to us we also cover this item within the Guarantee period(24 months from the purchase date).
Post charges are not included unless the item is damaged or faulty.

 


Our customers have found our  post and delivery system to be fast and efficient, if you have any queries  please talk to us.

ico_email.gifEmail sales@pacifictreasures.co.nz


Damaged, faulty goods and returned Items

  • IF YOU RECEIVE DAMAGED GOODS, PLEASE RETAIN ITEM AND PACKAGING AND CONTACT US AS SOON AS POSSIBLE, WE WILL ARRANGE REDELIVERY AND RETURN OF PRODUCT TO YOU.

  • OUR "100% SATISFIED" GUARANTEE GIVES YOU 7 DAYS TO RETURN OUR PRODUCT IF YOU ARE NOT SATISFIED,GOODS NEED TO BE RETURNED IN THE ORIGINAL PACKAGING AND CONDITION. A FULL REFUND WILL BE GIVEN, LESS ANY RETURN POSTAGE FEES.

  • IF ANY PRODUCT IS FOUND TO BE FAULTY A FULL REFUND OR REPLACEMENT WILL BE ISSUED AND ANY RETURN POSTAGE CHARGES REFUNDED.

     

  • ITEMS CUSTOM MADE, OR CUSTOMIZED I.E. RINGS RESIZED, NECKLET, CORD OR CHAIN LENGTHS ALTERED FROM STOCK SIZE, CANNOT BE RETURNED, PLEASE ENSURE THE CORRECT SIZE / LENGTH IS GIVEN WITH THE ORDER.


CUSTOMS AND DUTIES FEES 

WE SEND ALL ITEMS AS "ORDERED GIFTS" WHICH IN GENERAL, AVOIDS BEING CHARGED  IMPORT DUTIES OR TAX'S.

HOWEVER, WE CANNOT GUARANTEE ITEMS WILL BE DUTY FREE AND CANNOT BE RESPONSIBLE FOR ANY IMPORT CHARGES.

IF YOU ARE UNCERTAIN CHECK WITH YOUR LOCAL CUSTOMS SERVICE OR AGENT.

  • ITEMS DELIVERED WITHIN NEW ZEALAND WILL INCUR A GOODS AND SERVICES TAX (G.S.T) AT A RATE OF 15%


100% PRIVACY

  • WE DO NOT DISCLOSE OR SELL ANY CUSTOMER INFORMATION.

 


Prices and Price changes

  • ALL PRICES STATED, ARE IN NEW ZEALAND DOLLARS.

  • PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE


PAYMENT SECURITY

  • This site uses an encrypted payment gateway to process all transactions.

  • This means we do not see or have access to any of your account details.

  • The following are details about the DPS system we use.If you require more information ,please contact us.


SECURITY

dps_logo.jpgDPS Privacy Policy

"Direct Payment Solutions has successfully completed the Visa Account Information Security (AIS) validation process to demonstrate compliance with the Visa Global AIS program. The AIS program defines security standards and industry best practices to protect sensitive data such as credit card account information and other transaction and personal details. Adherence to these standards will minimize the possibility of data compromise.

AIS Certified

Please visit http://www.visa-asia.com/secured/index.shtml for more information.

SDP Certified

Please visit http://sdp.mastercardintl.com for more information about SDP


Introduction:

Direct Payment Solutions (hereinafter referred to as DPS) is committed to protecting your privacy as an internet user whenever you buy goods or services from a supplier who uses the DPS payment facilities. Your supplier will generally be using our facilities in connection with payment by you using a credit card over the internet. We recognize our responsibility to keep confidential at all times any information about you which we acquire in connection with such a transaction, whether directly from yourself or through the supplier. We protect your personal information on the Internet to an equivalent high standard to that of which you would experience through any channels of the bank, such as bank branches, cash machines or on the telephone. Please note however that our responsibility is necessarily limited to protection by us of information which we obtain. We cannot, of course, ourselves control the use or disclosure by your supplier of any information which they obtain from you.

 

Collection of Information:

To enable us to provide secure payment facilities we will typically acquire information which may include your name, your credit card numbers (with the expiry date) and your billing address.

 

Use and disclosure of Information:

We use the information which you enter onto the payment page to obtain authorization to the transaction from the issuer of the credit card and our own or the supplier's bank and to process the payment. Some details from your transaction (such as your name and email and delivery address, but never your card details) are made available to the supplier through our customer management system, which allows them to keep track of what transactions have been made. Subject to the above, DPS will not disclose the information to third parties, or make any use of it, without your permission (unless we are required to do so by statute or by an authorized body in order to aid the investigation or prevention of crime).

 

Security:

DPS is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant:

 

Do you have a question?

We'd be happy to help,

ico_email.gifEmail sales@pacifictreasures.co.nz