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> Sample Service and Custom Order Dept.
Sample Service and Custom Order Dept.
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Questions and Answers about our Sample Service and Custom Orders
Hi, Kia Ora and Hello from New Zealand and welcome to our Sample Service and Custom Order Dept.
Here we will answer questions you may have about this Service, but at any time you are unsure, please talk to us, we are always ready to help.
We realize purchasing over the internet has it's limitations jewellery items, these are very personal, especially engagement and wedding rings.
These purchases need time and consideration for you to come through to a place, where you a satisfied and confident, " this is the right choice for me".
We would like to highlight that this process can take time and we are happy to share our experience and skill, to answer your questions.
Our "Sample Service" is a key component that sits alongside our website, and we believe, an important part of that "getting it right" process.
We have a comprehensive range of replica's of all our wedding and engagement ring styles.
These samples have become a popular way to bridge the gap between a website picture or concept, to give you an example, you can see, compare, and try on.
Samples can be sent within New Zealand and world wide.
Generally, they are made up in silver, set with synthetic stones that represent the actual stones that we will supply.
Rings tend to be made up in average finger sizes so may not actually fit every individual, but we also include a set of 'ring sizers' to help you establish the correct fit for your actual ring order.
So how do you make a start??
Step one, select the style or styles you would like to look over.
Email to us the SKU numbers which identifys each item on the website.
We can then give you approx. prices for these items, offer advice on design options and metal choices.
If you would like to continue, we will set up your "Custom Order" page on our website with a Link to access this page.
The Custom order page be available for you to follow the make up process, initially it will detail the samples to be sent, which includes a full set of "finger sizes, and any other items or info. we can send to help you in the decision process.
It will also give you the price* including Post for the Sample pack to be sent to you.
This amount based on the number of samples( approx. NZ$100.00 each), sizers, and Post, which can be payed online using Visa or MasterCard.
* Payment how it works;
The initial cost for the "Sample pack" will either;
Become a deposit if you choose to have items made up.
Or be refunded back to you, less the Post charge and a restock/handling fee of NZ$25.00 Balance is refunded, once the items have been returned to us.
You will be responsible to Post the sample items back via any "non urgent " but Trackable Post system.( we cover all Pacific Treasures items sent or returned to us by Trackable Courier).
Next Step;Once you have received the samples, looked over and tried them on, you can advise us of any changes you would like to make.
Once changes, if needed are agreed on, an accurate price for the item/s will be given.
These details will be confirmed on your custom order page , and this page will be updated as your order progress's.
Once samples have been returned, the deposit amount will be deducted from your total to pay.
Once your item is completed, the balance paid, the item will be sent to you.
All prices are stated in New Zealand dollars.
For delivery within NZ, GST(15%) is added as you proceed through the 'Checkout'.
For international orders, only postage will be added( if not included in the deposit amount) as you proceed through the 'Checkout'.
For more info. on postage times, our Guarantee, Insurance details for International orders,
Thank you again for your enquiry, we hope this has been helpful.
If you have more questions or queries we are always happy to help, look forward to hearing from you soon.
With our best and kind regards,
Rick and Jenny Bromhead
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