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01100

01100

Sample Service and Custom Order Dept.

 Sample Service and Custom Order Dept.
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Questions and Answers about our Sample Service and Custom Orders
Enquire

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Hi, Kia Ora and Hello from New Zealand and welcome to our Sample Service and Custom Order Dept.

Here we will  try and answer questions you may have about this Service, but at any time you are unsure, please talk to us, we are always ready to help.

We realize purchasing over the internet has it's limitations, and for jewellery items, these are very personal, especially engagement and wedding rings.
These purchases need time and consideration for you to come through to a place, where you a satisfied and confident, " this is the right choice for me".
We would like to highlight that this process can take time and we are happy to share our experience and ability, to answer your questions.
Our 'Sample Service' is a key component that sits alongside our website, and we believe, an important part of that 'getting it right' process.
We have made up a comprehensive range of replica's of all our wedding and engagement ring styles.
These samples have become a popular way to  bridge the gap between a website picture or concept, to give you an example, you can see, compare, hold and try on.
Samples can be sent within New Zealand and world wide.
Generally, they are made up in silver, set with synthetic stones that represent the actual stones that we will supply.
Rings tend to be made up in average finger sizes so may not actually fit every individual, but we also include  a set of 'ring sizers' to help you establish the correct fit for your actual ring order.
A deposit is required before the samples are sent to you, this amount will cover the sample or samples, ring sizers and any other items that may help with your choice, the deposit can go towards your final purchase, or be refunded* to you.

* Deposit Refunds;
So what happens if I don't want to purchase the item, after looking at the sample ??

For any reason, having looked over the sample item, you have decided not to continue with your purchase,  the postage amount to you, and a service fee of  $25.00(+ GST for customers within NZ), will be retained from the Deposit, and once the sample pack has been returned to us,  the balance will be Credited back to your account.

So how do you make a start??

 

Step one, select the style or styles you would like to look over.
Give us the  SKU numbers which identifys each item, in an email.
Next, we will set up a  'Custom Order' page on our website for you, and give you a Link to access this page.
The Custom order page will indicate the style numbers you wish to look over, that we will include a set of ring sizers and any other details you want included.
Once you confirm this is correct by payment of the deposit amount, items will be sent directly to you.

Once you have received the samples, looked over and tried them on, you can advise us of any changes you would like to make.
Once changes, if needed are agreed on, a total price for the item will then be given.
This will be confirmed on your custom order page , and  this page will be updated as your order progress's.
If you are happy to proceed with your purchase, a 50% deposit may be required.
Once samples have been returned, the full  deposit amount will be deducted from your total to pay.
Once your item is completed, the balance paid, the item will be sent to you.

All prices are stated in New Zealand dollars.
For delivery within NZ, GST(15%) is added as you proceed through the 'Checkout'.
For international orders, only postage will  be added( if not included in the deposit amount) as you proceed through the 'Checkout'.
For more info. on postage times, our Guarantee, Insurance details for International orders,Click here.


Thank you again for your enquiry, we hope this has been helpful.
If you have more questions or queries we are always happy to help, look forward to hearing from you soon.

 

With our best and kind regards,

Rick and Jenny Bromhead
Pacific Treasures

ico_email.gifEmail sales@pacifictreasures.co.nz

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