7 DAYS TO RETURN OUR PRODUCT IF YOU ARE NOT SATISFIED(*conditions apply, see customised items).
WE WILL EXCHANGE A STOCK (NOT A CUSTOMISED ITEM) GIFTED ITEMS FOR ANOTHER MORE DESIRED ITEM, (SHIPPING CHARGES MAY
APPLY) .
ALL ITEMS HAVE A 24 MONTH FULL REPLACEMENT GUARANTEE, DUE TO FAULTY MATERIALS OR WORKMANSHIP.
IF AN ITEM IS FOUND TO BE DEFECTIVE WITHIN THE 24 MONTH GUARANTEE PERIOD, RETURN THE ITEM AS SOON AS POSSIBLE. WHEN WE RECEIVE THE ITEM, YOU WILL BE OFFERED A FULL REFUND OR REPLACEMENT. THIS ALSO APPLIES TO ITEMS PURCHASED AND GIVEN AS A GIFT.YOU WILL NEED TO PROVIDE A PURCHASE DATE.
Please note;
If an item is made up specificly to your requirements (Customised) , please insure the details are confirmed and are correct.
*Customised items cannot be returned to us for a refund or credit .
ITEMS THAT HAVE BEEN RE SIZED, ADJUSTED OR MODIFIED BY ANYONE OTHER THAN PACIFIC TREASURES, ARE NOT COVERED BY THE GUARANTEE.
WHAT IS CONSIDERED TO BE "FEAR WEAR AND TEAR"IS NOT COVERED BY THIS GUARANTEE.
FOR INTERNATIONAL CUSTOMERS, AN EMAIL CONTACT WITHIN THE 7 DAY PERIOD WILL BE SUFFICIENT,WITH THE PRODUCT RETURNED TO US AS SOON AS POSSIBLE.
DAMAGED IN TRANSIT GOODS: IF YOU RECEIVE DAMAGED GOODS , PLEASE RETAIN PACKAGING AND CONTACT US AS SOON AS POSSIBLE, WE WILL ARRANGE RE DELIVERY AND REPLACEMENT OF PRODUCT TO YOU.
WHEN CUSTOMERS STONES OR OTHER ITEMS ARE USED TO REMAKE AN ITEM , EVERY CARE IS TAKEN, BUT GEMSTONES CAN HAVE SEEN AND UNSEEN FAULTS WITHIN THEM THAT CAN CAUSE STONES TO FRACTURE OR BREAK, THEREFORE, WE CAN NOT BE RESPONSIBLE IF DAMAGE OR BREAKAGE DOES OCCURS DURING THE MAKE UP PROCESS.
