OUR SATISFACTION AND GUARANTEE POLICY'S
WE TRY AND KEEP THIS SIMPLE;
7 DAYS TO RETURN A "STOCK" ITEM IF YOU ARE NOT SATISFIED (*conditions apply, see "customised" or "Custom made" items).
WE WILL EXCHANGE A "STOCK" ITEM, (NOT A CUSTOMISED ITEM) OR GIFTED ITEMS FOR ANOTHER MORE DESIRED ITEM, (SHIPPING CHARGES MAY
APPLY) .
ALL ITEMS HAVE A 24 MONTH FULL REPLACEMENT GUARANTEE, DUE TO FAULTY MATERIALS OR WORKMANSHIP.
IF AN ITEM IS FOUND TO BE DEFECTIVE WITHIN THE 24 MONTH GUARANTEE PERIOD, RETURN THE ITEM AS SOON AS POSSIBLE. WHEN WE RECEIVE THE ITEM, YOU WILL BE OFFERED A FULL REFUND OR REPLACEMENT. THIS ALSO APPLIES TO ITEMS PURCHASED AND GIVEN AS A GIFT, YOU WILL NEED TO PROVIDE A PURCHASE DATE.
CUSTOM MADE, OR CUSTOMISED ITEMS;
CUSTOM MADE OR CUSTOMISED ITEMS ARE COVERED BY OUR STANDARD TWO YEAR GUARANTEE.
HOWEVER, IF AN ITEM HAS BEEN MADE UP SPECIFICALLY TO YOUR REQUIREMENTS (CUSTOM MADE), E.G. ITEM MADE TO ORDER, RING RE SIZED, STYLE, STONE OR METALS ALTERED OR CHANGED FROM THIS WEBSITES STOCK DESIGNS.
RECIPIENTS OR PURCHASERS PERSONAL SITUATION HAS CHANGED AND THE ITEM IS NO LONGER REQUIRED OR WANTED.
THESE CUSTOMISED ITEMS CANNOT BE RETURNED FOR A CREDIT OR REFUND.
PLEASE ENSURE ALL DETAILS ARE CONFIRMED AND ARE CORRECT WHEN ORDERING AND PURCHASING A CUSTOM MADE ITEM.
ITEMS THAT HAVE BEEN RE SIZED, ADJUSTED OR MODIFIED BY ANYONE OTHER THAN PACIFIC TREASURES, ARE NOT COVERED BY THE GUARANTEE.
WHAT IS CONSIDERED TO BE "FEAR WEAR AND TEAR"IS NOT COVERED BY THIS GUARANTEE.
FOR INTERNATIONAL CUSTOMERS, AN EMAIL CONTACT WITHIN THE 7 DAY PERIOD WILL BE SUFFICIENT, WITH THE PRODUCT RETURNED TO US AS SOON AS POSSIBLE.
DAMAGED IN TRANSIT GOODS:
IF YOU RECEIVE DAMAGED GOODS , PLEASE RETAIN PACKAGING AND CONTACT US AS SOON AS POSSIBLE, WE WILL ARRANGE RE DELIVERY AND REPLACEMENT OF PRODUCT TO YOU.
WHEN CUSTOMERS STONES OR OTHER ITEMS ARE USED TO REMAKE AN ITEM , EVERY CARE IS TAKEN, BUT GEMSTONES CAN HAVE SEEN AND UNSEEN FAULTS WITHIN THEM THAT CAN CAUSE STONES TO FRACTURE OR BREAK, THEREFORE, WE CAN NOT BE RESPONSIBLE IF DAMAGE OR BREAKAGE DOES OCCURS DURING THE MAKE UP PROCESS.
