Our 100% SATISFACTION GUARANTEED POLICY
We keep this very Simple
- 7 DAYS TO RETURN OUR PRODUCT IF YOU ARE NOT SATISFIED.
- WE WILL EXCHANGE GIFTED ITEMS FOR ANOTHER MORE DESIRED ITEM, (SHIPPING CHARGES MAY APPLY) OR IF THE ITEM IS NOT WANTED, WE WILL REFUND THE ORIGINAL PURCHASER, LESS SHIPPING CHARGES.
- ALL ITEMS HAVE A 24 MONTH FULL REPLACEMENT GUARANTEE, DUE TO FAULTY MATERIALS OR WORKMANSHIP.
- IF AN ITEM IS FOUND TO BE DEFECTIVE WITHIN THE 24 MONTH GUARANTEE PERIOD, RETURN THE ITEM AS SOON AS POSSIBLE. WHEN WE RECEIVE THE ITEM, YOU WILL BE OFFERED A FULL REFUND OR REPLACEMENT. THIS ALSO APPLIES TO ITEMS PURCHASED AND GIVEN AS A GIFT.YOU WILL NEED TO PROVIDE A PURCHASE DATE.
- Note: Items that have been designed, custom made and approved by the customer, also stock items that have been re sized or altered to a customers requirements are NOT returnable, unless a defect attributable to faulty workmanship or materials is evident.
- ITEMS THAT HAVE BEEN RE SIZED, ADJUSTED OR MODIFIED BY ANYONE OTHER THAN PACIFIC TREASURES, ARE NOT COVERED BY THE GUARANTEE.
- WHAT IS CONSIDERED TO BE "FEAR WEAR AND TEAR"IS NOT COVERED BY THIS GUARANTEE.
- FOR INTERNATIONAL CUSTOMERS, AN EMAIL CONTACT WITHIN THE 7 DAY PERIOD WILL BE SUFFICIENT,WITH THE PRODUCT RETURNED TO US AS SOON AS POSSIBLE.
- DAMAGED IN TRANSIT GOODS: IF YOU RECEIVE DAMAGED GOODS , PLEASE RETAIN PACKAGING AND CONTACT US AS SOON AS POSSIBLE, WE WILL ARRANGE REDELIVERY AND REPLACEMENT OF PRODUCT TO YOU.